Information

Shopping Cart
All the items that you have in your shopping cart appear in your order during Checkout. If you need to remove any item simply edit your shopping cart first and click “Update”. To place your order select ‘Confirm Order’ – you will receive a copy of your order to the email address provided. A Tax Invoice will be included with your order for GST purposes.

Methods of payment
Super Concentrates online shop accepts Visa & MasterCard, Direct Deposit, Cheque or Money Order.
To pay by AMEX please phone our office on (02) 9939 2722 or 1300 737 797.
N.B. There is a 2% surcharge on all AMEX transactions.
CREDIT CARD
When entering card details please check to ensure you have the correct card number and expiration date.
DIRECT DEPOSITS
For direct deposits you will be given a reference number at the completion of your order to quote when making payment.
CHEQUE / MONEY ORDER
For cheque or money order payment please select the ‘Direct Deposit’ option and email your intention to pay by cheque to admin@superc.com.au

Tax policy
We are required to collect 10% GST on items sold to customers in Australia.

Returns and Exchanges
Please telephone: 1300 737 797 or (02) 9939 2722

Credit Card Safeguard
SuperC uses the highest 256 bit SSL security in your checkout. Confidential information including client credit card details are encrypted the moment they are transmitted.

Privacy
The information you provide to us over the internet is strictly for our use only. Your details are not sold or exchanged with any other company.

Shipping
Free shipping is available for all orders with a total to pay of $24 or more. Orders below this amount are charged a small freight and handling charge of $6.
Your order will be delivered to you by either one of our distributors or Australia Post.
For international orders shipping costs are charged as per Australia Post rates.

Delivery Time
Most orders are despatched within 24 hours of receipt.
The approximate delivery times are: Brisbane, Sydney and Melbourne 1 – 3 working days.
Hobart, Adelaide and Perth 2 – 5 days.
For country areas please allow up to 3 days extra from your nearest capital city. Orders to Northern Territory generally take 3 – 6 days.

IF YOU HAVE NOT RECEIVED YOUR ORDER WITHIN 6 WORKING DAYS PLEASE CONTACT OUR OFFICE

Returns
Super Concentrates will replace or refund any faulty or damaged item within 90 days of purchase. Please contact our office on Phone: (02) 9939 2722. Proof of purchase is required so please quote your invoice number or name and date of order.

Super Concentrates is committed to protecting your privacy while interacting with our content, products and services. Your details are for our information only.